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ORDERS
We've made it super easy to place an order at JoJoStyle.co.nz, you don't have to create an account and we'll only ask you to set a password, that's it simple as that!
Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Check out our full returns policy.
Give us a buzz via our contact us page. We know how frustrating it is to not be able to get hold of an item once you've decided you want it, but unfortunately if everyone else wants it too we can sell out of it very quickly! To try and keep our online store as fresh and exciting as possible we do add new items each week, so you may well find something very similar!
Whilst our system is cleverly designed to ensure that stock levels are always accurate, and that products ordered are available - sometimes it can make a mistake, it's only sometimes and we'll work hard to make sure that it doesn't happen again. If this has happened with your order, we're sorry, we will contact you by email to let you know your options and find out what you would like to do.
Although it upsets us to think that your account might consider our emails as junk, sometimes they can end up going into your junk folder, have a look to see if we're hiding in there and add us to your safe senders list to stop this from happening again. It's also worth checking the "Order History" on your account. If you do have an order number, check that your email address is correct. If, however, there is no recent order listed it means that your order has not been successful and you will need to try again.
Once you've placed your order we'll send you a confirmation email containing all the details of your order.
It's all rather easy to pay with a promo code but if you're having difficulties, contact our customer service team and we'll sort it out for you.
DELIVERY
At this stage we only deliver to New Zealand and United States.
If you have yet to receive your parcel, we're sorry. Check with your neighbours first to see if they've signed for your parcel. For any orders that are delivered to a neighbour a calling card will be put through your door to advise you of the property name or number it has been delivered to. If you're still not able to locate your parcel, don't worry, contact us on customer services and we'll help you....
Yes, but remember your billing address must match the address that your payment card is registered to.
If you are based in NZ, your parcel is sent in a pre-paid postage bag. If your address is non-rural, then you will pay the $3.50 shipping cost + $1.00 tracking which is part of the checkout process. If your address is rural, then you will pay the $3.50 shipping cost + $1.00 tracking + additional $3.90 for the rural delivery. If you are based in the US, your parcel is sent in a worldwide non-tracked postage bag with the cost of $16.00
We will upgrade the postage bag to a bigger size at no extra cost to you. However for some over sized items, the shopping cart is designed to upgrade the shipping cost to a bigger postage bag.
We have noticed that most problems (outside Auckland region) in our shipping are those non-tracked parcels. NZ Post can only know the root cause of a shipping problem when it is tracked. With the cost of $1.00 for tracking a parcel, the cost is very minimal compared to its value.
RETURNS
We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, it's super easy Send us a message from our contacts page and we will take it from there
Depending on how fast your postman is, it can take up to 10 days for your returned parcel to reach us. Once we have received your parcel we will refund your order as quickly as we can. Payment will be refunded within 30 days, most cases this will be sooner. (Please note that refund times are dictated by your card issuer and are outside our control)
We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, it's super easy Send us a message from our contacts page and we will take it from there
We're sorry that you've been refunded the wrong amount. Contact customer service here with your order number and details and we will be happy to look into this as quickly as possible.
Currently we are not able to offer an exchange through the website but once your return is received your refund will automatically be processed. If you wish to receive another item, simply place a new order.
Your return must arrive within 14 days of placing the order. If we receive your return after this date then we reserve the right not to refund you.
We are very sorry you have received a faulty item in your order. If this was not due to misuse or abuse of the product, please return this to us for a full refund. We will refund, via the original method of payment, the price paid for the item on the receipt. If this is the only item on your order we will also refund the delivery charge. Read our returns policy for full details.
GENERAL
We try to make sure that you're happy with all of the services we provide at Jojostyle, in the event that you need to complain, email info@jojostyle.co.nz and we'll do our best to make you happy again!
HAPPY CUSTOMERS
Love Jojostyle hair accessories, funky and affordable. LOVE the shop. Would highly recommend it.x
Just wanted to compliment you on your excellent customer service. I just had to amend a delivery address due to online gremlins and the lovely lady I spoke to was […]
My Daughter was super excited to find Jojostyle and was the perfect site to order bows for all the girls for her birthday party sleepover. All the girls loved them […]
We needed a last minute birthday present, and Jojostyled bows seemed the perfect solutions. I contacted Jojostyle and a few emails they ensured the order would arrive in time. We […]
SECURE PAYMENTS
