We've made it super easy to place an order at JojoStyle.co.nz, you don't have to create an account and we'll only ask you to set a password, that's it simple as that!
Unfortunately not, however, if you no longer want your order, you can return it to us to receive a refund. Check out our full returns policy.
Unfortunately not. We know how frustrating it is to not be able to get hold of an item once you've decided you want it, but unfortunately if everyone else wants it too we can sell out of it very quickly! To try and keep our online store as fresh and exciting as possible we do add new items each week, so you may well find something very similar!
Whilst our system is cleverly designed to ensure that stock levels are always accurate, and that products ordered are available - sometimes it can make a mistake, it's only sometimes and we'll work hard to make sure that it doesn't happen again. If this has happened with your order, we're sorry, we will contact you by email to let you know your options and find out what you would like to do.
Although it upsets us to think that your account might consider our emails as junk, sometimes they can end up going into your junk folder, have a look to see if we're hiding in there and add us to your safe senders list to stop this from happening again. It's also worth checking the "Order History" on your account. If you do have an order number, check that your email address is correct. If, however, there is no recent order listed it means that your order has not been successful and you will need to try again.
Once you've placed your order we'll send you a confirmation email containing all the details of your order.
It's all rather easy to pay with a promo code but if you're having difficulties, contact our customer service team and we'll sort it out for you.
At this stage we only deliver to New Zealand
If you have yet to receive your parcel, we're sorry. Check with your neighbours first to see if they've signed for your parcel. For any orders that are delivered to a neighbour a calling card will be put through your door to advise you of the property name or number it has been delivered to. If you're still not able to locate your parcel, don't worry, contact us on customer services and we'll help you....
As soon as you place your order we'll start getting it ready. Because we're so speedy at getting it to you, we can't cancel it once it's been ordered. For information on returning your order, see our returns policy.
Yes, but remember your billing address must match the address that your payment card is registered to.